Resolve Vaud Opens New Branch in Nyon
Resolve Vaud has been in existence for nearly 2 years now. It opened in Flon at the beginning of the year, and is now a 10-person team experiencing rapid growth. Daniel Borges, the manager, talked with us about a new branch that will be opening.
Daniel, why are you opening a new branch? It seems to go against current trends.
Despite all the new technology and tools we're developing, our vision is to provide human-centered support. That's why we want to maintain close proximity to our clients. That's what inspired us to open a new agency in Nyon. Getting closer to our clients in the region is important to us.
The success of the Lausanne agency is what made it possible for you to open this new branch. What's the secret of that success?
There's no secret! Just a lot of hard work.
What has made us successful is implementing a methodology in which human interaction is truly important. Our advisors are really there for our clients, at every key moment. They go to the bank with our clients, to the notary... The proof is that I see them at the office less and less often!
What people like about working with us is having someone there to listen to them and help them, almost like a coach. They can ask us any questions they have, there's no judgement. We try and answer every single question, even taking the time to research and dig up more information if necessary. It makes a real difference.
Your team has grown quickly in a short amount of time. How did that happen?
All of us on the team have different backgrounds and personalities, but we've really succeeded in becoming a cohesive group. Everyone likes working together, and we're always helping each other out with various issues. It's a really enjoyable atmosphere, every day.
What we do truly is teamwork. Some of our advisors can handle both mortgages and pension questions, but we also have Dario Santangelo who is a pension plan specialist and can jump in very quickly. So our clients are supported by specialists in a variety of complementary domains, which they really appreciate according to the feedback we receive.
Has the move to Flon accelerated things?
Definitely! And we're lucky to have found wonderful premises that people enjoy coming to. We even have banks that prefer to come to us, instead of the other way around, which creates a really nice dynamic for us.
Are you planning to do the same thing in Nyon?
Exactly! We're hoping to find a strategic location at the heart of the city, near the banks.
Are your partners satisfied, specifically the real estate brokers?
Right now we're setting up several new partnerships with real estate brokers, and providing training to help them use our systems better.
I think it's the synergy we've created that's made us successful, but that success isn't only ours. We have so many partners that depend on us, specifically real estate brokers that really appreciate our responsiveness. It's the incredible system implemented by our developers that allows us to be so responsive.
I think we've found the right balance between technology and human contact.